Shipping Policy

Where we deliver

We deliver across India through registered courier partners. We do not ship internationally at present.

Some pincodes are not serviceable, and some are not eligible for Cash on Delivery even where standard delivery is available. You can check your pincode on any product page before ordering.

Delivery charges

A delivery charge of ₹0 applies to orders.

Cash on Delivery orders carry an additional handling fee of ₹50. This covers the cost of cash collection and is shown separately at checkout before you place the order.

The exact charge for your order is always shown in the order summary before payment. There are no charges added after checkout.

Dispatch and delivery time

Orders are usually dispatched within 1–3 working days of being confirmed. Once handed to the courier, delivery typically takes:

• 2–4 working days within Assam and the North East;
• 4–7 working days for the rest of India;
• longer for remote pincodes, or during festivals and adverse weather.

These are estimates based on courier service levels, not guarantees. We do not control the courier network, and we would rather give you an honest range than a promise we cannot keep.

Tracking

When your order ships you receive an email with the courier name and tracking number. You can also see live status on your order page — sign in and open My Orders, or use the link in your confirmation email if you checked out as a guest.

Delivery attempts

Couriers generally make up to three delivery attempts. Please ensure the mobile number on your order is reachable — most failed deliveries happen because the courier could not make contact.

If delivery fails after all attempts, the parcel returns to us. For prepaid orders we will contact you to arrange redelivery or a refund. For Cash on Delivery orders, see our Cancellation Policy.

Damaged parcels

If a parcel arrives visibly damaged or tampered with, please record a video while opening it. That footage is what allows a damage claim to be approved — see our Return & Refund Policy.