Return & Refund Policy

Eligibility

You may request a return within 3 days of delivery. Requests made after this window cannot be accepted, because we are unable to verify the condition in which an item was received.

An item is eligible for return if it:

• arrived damaged, broken or faulty;
• is materially different from what was shown on the product page;
• is the wrong item or wrong option compared with your order.

What we cannot accept

• Items that have been worn, used or altered.
• Items returned without their original packaging.
• Minor variation in colour, finish or shade. Our pieces are handmade and photographed under studio lighting, so small differences from the images are normal and are not a defect.
• Earrings, where the seal has been broken. This is a hygiene restriction and applies unless the item arrived damaged.

How to request a return

Email our support email within 3 days of delivery and include all of the following. We cannot begin a review without them:

1. Your order number.
2. The reason for the return.
3. Clear photographs of the item showing the issue, and of the packaging it arrived in.
4. A video of the parcel being opened, where the item arrived damaged or incorrect.

We ask for an unboxing video because it is the only reliable way to distinguish damage that happened in transit from damage that happened afterwards. Without it, a claim for a broken item may be declined.

What happens next

1. We acknowledge your email and review the evidence.
2. If the request is approved, we arrange collection or provide return instructions.
3. Once the item is received and inspected, a refund is processed to the original payment method.
4. For Cash on Delivery orders, refunds are made by bank transfer. We will ask you for account details at that point — we never ask for card, UPI PIN or password details.

Refunds are typically processed within 5–7 working days of the returned item being received and inspected. The time for the money to appear in your account depends on your bank and is outside our control.

If a return is declined

We will tell you why. If an item was sent back to us but does not meet the conditions above, we will return it to you at no further cost, but we cannot issue a refund for it.

Shipping charges

Where a return is approved because the item was damaged, faulty or incorrect, you will not bear the return shipping cost, and any delivery charge you paid on the original order is refunded with it. Cash on Delivery handling fees are not refundable, as they cover a service that was already provided.