Privacy Policy

This policy describes what personal data Kazira collects, why, and what happens to it. It covers this website only.

What we collect

When you place an order

• Your name, email address and mobile number.
• Your delivery and billing address.
• What you ordered, the amount paid, and your chosen payment method.

We need all of this to fulfil the order — we cannot deliver a parcel without an address, or tell you it shipped without an email.

When you sign in

We store your email address and, if you sign in with Google, the name and email Google provides. We never receive or store your Google password.

When you browse

We store a small identifier in your browser so your bag survives between visits. It contains no personal information and is not used for advertising.

What we never store

We do not store card numbers, CVV codes, UPI PINs or net banking credentials. Online payments are handled entirely by our payment provider; those details never reach our servers.

Why we hold it

• To process, deliver and support your orders.
• To send transactional email about orders you have placed.
• To handle returns, refunds and customer queries.
• To meet tax and accounting obligations.
• To send marketing email — only if you explicitly opted in. You can withdraw at any time.

Who we share it with

We do not sell personal data. We share the minimum necessary with providers who operate parts of this service:

• Courier partners — name, address and mobile number, so they can deliver your parcel.
• Payment providers — the payment details you enter with them directly, plus the order amount.
• Email provider — your email address, to deliver order notifications.
• Hosting and database providers — who store this data on our behalf under contract.

We may also disclose data where required by law or to investigate fraud.

How long we keep it

Order records are retained as long as required for tax and accounting purposes. Account details are kept until you ask us to delete them. Abandoned bags are cleared periodically.

Your choices

• Access or correct — sign in to view your orders and addresses, or email us.
• Delete — email us and we will remove your account and personal details, except where a record must be retained by law.
• Unsubscribe — every marketing email has an unsubscribe link. Order emails are transactional and cannot be opted out of while you have an active order.

To exercise any of these, email our support email from the address on your account.

Security

Data is transmitted over encrypted connections and access is restricted to staff who need it. Administrative actions on orders and customer records are logged. No system is perfectly secure, and we do not claim otherwise, but we do not retain payment credentials, which removes the most sensitive category of data entirely.

Children

This site is not directed at children under 18, and we do not knowingly collect their data.

Changes

We may update this policy. The date at the top reflects the most recent change. Material changes affecting how we use your data will be notified by email where we hold your address.

See also our Terms & Conditions.